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Killeen, Texas
300 East Central Texas Expressway, Killeen, Texas 76541
Reservations

Our Travel Advisory Policy

InterContinental Hotels Group (IHG) understands that from time-to-time your booking may be affected by weather or natural disasters that are not planned. In such cases, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around these unforeseen circumstances. If a Travel Advisory exists, we will display details about the advisory, how your booking may be affected and the process for how to proceed with as little stress and inconvenience as possible.
 
CORONAVIRUS (COVID-19)
 

Global Reservations & Customer Care

Due to the volume of calls to our Global Reservations & Customer Care teams we are unfortunately experiencing extended hold times.
 
To help support all our guests in a timely manner we ask that you:
  • Modify or cancel your reservation online at Manage Your Stay or on the app
  • Call the team only if your travel is within the next 72 hours and you are not able to modify or cancel your reservation online or via the IHG app
  • For bookings made through a travel agent or online booking platform (e.g. Booking.com, Expedia) please contact them directly
  • For billing information or inquiries please complete this form to contact the hotel directly
  • Please use this comment form if your request is not urgent or to report an issue and our Reservations & Customer Care team will respond in due course.
 
Thank you for your patience and understanding.
 
As a guest of IHG Hotels & Resorts we appreciate your loyalty and the trust you place in us as a travel partner. Recognising the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and wellbeing of our guests and employees. With that in mind we wanted to update you on the actions we have taken in response to the outbreak.
 

Cancellation policy & booking flexibly

We know that flexibility is what our guests are looking for right now. So, we are waiving cancellation fees for existing and new bookings at all IHG hotels worldwide for stays between 9 March, 2020 and 30 April, 2020.
 
This is in addition to existing cancellation policy measures we have in place, summarised below.
 
For any stay prior to 9 March, 2020, existing measures mean that you will be able to change or cancel a valid booking reservation without financial penalty, if you are travelling to or from:
  • Mainland China, Hong Kong SAR, Macau SAR and the Taiwan region for any stay between 23 January, 2020 and 9 March, 2020.
  • Italy and South Korea for any stay between 28 February, 2020 and 9 March, 2020.
  • For bookings made through a travel agent or an online booking platform (e.g. Booking.com, Expedia) please contact them direct - we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
 
For bookings made through a travel agent or an online booking platform (e.g. Booking.com, Expedia) please contact them direct - we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
 

Groups & Meetings bookings

We will work with customers to manage any changes needed on a case-by-case basis. Our hotels are actively supporting customers to address the needs of each group, including moving event dates to another time. Groups & Meetings can continue to apply our existing measures, enabling these clients to change or cancel a valid booking reservation without financial penalty, in:
  • Mainland China, Hong Kong SAR, Macau SAR and the Taiwan region for any stay between 23 January, 2020 and 9 March, 2020.
  • Italy and South Korea for any stay between 28 February, 2020 and 9 March, 2020.
 
Please contact the hotel direct to discuss further.
 
We are continuing to monitor the situation and will be keeping this policy under review.
 
For bookings beyond 30 April, 2020, we want to remind you of the flexibility already built into our rates and packages that allow our guests to amend travel plans as necessary. Our Best Flexible Rate allows our guests to change or cancel their reservation one to two days prior to arrival. Changing the date on any reservations through our Best Flexible Rate may result in different pricing, but there is no fee for making changes.
 
To inquire about any booking, contact the hotel or our reservations team.
 
We hope this helps you to plan and book any future travel with confidence.
 

During Your Stay

Our number one priority is your health, safety and well-being. We are closely monitoring developments around the world and are in contact with global organisations, including the World Health Organisation (WHO), Centres for Disease Control and Prevention (CDC) and relevant authorities for country-specific requirements, to ensure the actions we take are both comprehensive and suitable.
 
All our hotels are required to adhere to comprehensive health and safety procedures, including all local laws. In addition, we provide our hotels with best practices and guidelines and have supplemented these resources with additional COVID-19 cleanliness specific guidance, training and information, consistent with our own high standards.
 
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